Terms And Conditions
These terms explain how we work with you. By accepting a quote from us, you agree to them. Please read them before you place an order.
About Our Company
ICA Translation Services is run by Sapphire Business Consultancy Pte. Ltd. (UEN 202215635R), 7 Temasek Boulevard, #12-07 Suntec Tower One, Singapore 038987.
We are a private company. We are not part of ICA or any government office. ICA does not endorse any private translation company, including us.
Quotes And Payment
We give you a written quote by email, WhatsApp or our form. It shows the price, the services included and the delivery date.
The quote is based on the pages you sent. If you add pages or services later, we will give you a new quote for them.
You pay the full amount before we start work. Work begins once payment is received.
Your Responsibilities
A good translation starts with good information. You agree to do these things.
Check my documentsSend clear copies
Every page must be readable, with all four corners shown. We cannot be responsible for parts we cannot read.
Give correct name spellings
Tell us how names are spelled in your passport or NRIC.
Tell us what it is for
Say which office will receive the translation, so we can prepare it the right way.
Check the draft carefully
Check every name, date and number in the draft. Tell us of any mistakes before you approve it.
Check the office's rules
It is your job to check what the receiving office needs, such as notarisation or SAL.
Send genuine documents
Only send documents that are real and that you have the right to use.
Our Responsibilities
We translate the source document accurately and completely. We translate what is written. We do not change, add or remove facts.
We do not decide whether ICA, MOM or any other office accepts your application or your documents. Each office makes its own decision. We cannot promise approval.
Delivery dates in your quote are our best estimate based on working days. Delays caused by the notary, SAL, a courier or late replies from you are outside our control.
Revisions And Corrections
If our translation has an error, we correct it free. If ICA, MOM or another office asks for a change to our translation, we also correct it free.
Changes you ask for after you approve the draft, such as a different name spelling, may cost extra. This is especially true once the translation has been notarised, because it may need a new notary stamp.
Delivery
We send the final translation as a PDF by email or WhatsApp. If you need a hard copy, you can collect it at our Suntec office by appointment or we can send it by courier.
Once a courier has your package, delivery time depends on the courier.
Confidentiality
We keep your documents and details private. Only the people who need them for your order will see them. Our privacy policy explains how we handle your data under the PDPA.
Cancellations And Refunds
Our refund and cancellation policy explains when you can get money back. It forms part of these terms.
Limit Of Our Liability
If something goes wrong, our total liability for any order is limited to the fee you paid us for that order.
We are not liable for indirect losses, such as missed appointments, travel costs or a delayed application. Nothing in these terms limits any right you have that the law does not allow us to limit.
Changes And Governing Law
We may update these terms from time to time. The version on this page when you accept your quote is the one that applies to your order.
These terms are governed by the laws of Singapore. Any dispute will be handled by the courts of Singapore.
Contact Us About These Terms
Email info@icatranslationservices.com or WhatsApp +65 3129 4104. You can also visit our contact our team.